Understanding Your Responsibilities and Millcreek’s Commitment
Thank you for choosing the hospital and we are committed to clinical excellence and innovation in
meeting your health care needs.
We understand that billing and payment for health care
services can be confusing and complicated. We are here to assist you with information on how we
process your bill(s).
The information below is designed to help you understand what we
can do to assist you, what you can do to assist us and your insurance plan, and how we can help if
you have difficulty paying your bills.
the hospital include, but are not limited to, laboratory, radiology and other testing services
(referred to as ancillary services), operating room services, emergency, pharmacy, medical
supplies, inpatient room and board and other services provided by the hospital. You may receive a
bill for each time you visit the hospital.
Call us with Billing
If you have any questions about your bill(s), please contact the billing
department and request to speak with a patient account representative Monday through Friday from
8:00AM to 4:00PM. Please call 868-8251
Who Can Discuss a Bill?
Confidentiality is important. Our Patient Account Representatives may only speak with the patient
or the person designated in writing by the patient to receive the bill(s) on behalf of the patient.
This is required by federal and state law.
Have Your Statement on Hand
To help us answer your questions efficiently, have a copy of your statement, insurance
card(s) and any additional information available. Please note call times are heaviest on
To ensure that we credit your
account properly, tear off the top portion of your bill and mail it in the envelope provided. If
paying by check, write your account number(s) on your check.
Where are we
The Patient Accounting Department is located at 5539 Peach Street. Once
you enter the front doors, to the right will be the receptionist
How long will it
take to bill the insurance company?
Generally, it will take 45 days to obtain
payment from the insurance carrier.
How can you obtain a detailed or itemized
Simply call the Business Office at 868-2851 Monday through Friday
between the hours of 8:00AM and 4:00PM
What is the difference between Medicare Par
A and Medicare Part B Explanation of Benefits forms?
Part A covers inpatient
hospitalization and Part B covers outpatient physician service.
Can I pay my
co-payment or balance by credit card?
Millcreek Community Hospital accepts
MasterCard, Visa, Discover, and American Express. You may charge any payment utilizing one of
these credit cards. We can also take this information of the phone by calling 868-8251 if it is
inconvenient for you to come to the department.
We Bill Your Insurance
For services typically covered by insurance, we will bill your primary
insurance company, and if applicable, your secondary insurance company as a courtesy, including
Medicare and Medicaid. It is important to remember that health insurance coverage varies and some
services may not be covered. If you have questions regarding your health insurance coverage,
please call your insurance company to better understand how your policy works prior to receiving
care at Millcreek Community Hospital.
Itemized Statements for Attorneys
If your account is a result of an automobile accident or other accident caused by another
party, you can request itemized statements to be sent to any attorney involved in the account.
However, you will remain responsible for making payment on the account until the dispute is
settled. We will follow all regulations related to accident coverage for patients covered by
Medicare or Medicaid.