Understanding Your Responsibilities and Millcreek’s Commitment
Thank you for choosing the hospital and we are committed to clinical excellence and innovation in
meeting your health care needs.
We understand that billing and payment for health care
services can be confusing and complicated. We are here to assist you with information on how we
process your bill(s).
The information below is designed to help you understand what we
can do to assist you, what you can do to assist us and your insurance plan, and how we can help if
you have difficulty paying your bills.
the hospital include, but are not limited to, laboratory, radiology and other testing services
(referred to as ancillary services), operating room services, emergency, pharmacy, medical
supplies, inpatient room and board and other services provided by the hospital. You may receive a
bill for each time you visit the hospital.
Call us with Billing
If you have any questions about your bill(s), please contact the billing
department and request to speak with a patient account representative Monday through Friday from
8:00AM to 4:00PM. Please call 868-8251
Who Can Discuss a Bill?
Confidentiality is important. Our Patient Account Representatives may only speak with the patient
or the person designated in writing by the patient to receive the bill(s) on behalf of the patient.
This is required by federal and state law.
Have Your Statement on Hand
To help us answer your questions efficiently, have a copy of your statement, insurance
card(s) and any additional information available. Please note call times are heaviest on
To ensure that we credit your account
properly, tear off the top portion of your bill and mail it in the envelope provided. If paying by
check, write your account number(s) on your check.
Where are we located?
The Patient Accounting Department is located at 5539 Peach Street. Once you enter the front
doors, to the right will be the receptionist
How long will it take to bill the
Generally, it will take 45 days to obtain payment from the
How can you obtain a detailed or itemized statement?
Simply call the Business Office at 868-2851 Monday through Friday between the hours of
8:00AM and 4:00PM
What is the difference between Medicare Par A and Medicare Part B
Explanation of Benefits forms?
Part A covers inpatient hospitalization and Part B
covers outpatient physician service.
Can I pay my co-payment or balance by credit
Millcreek Community Hospital accepts MasterCard, Visa, Discover, and
American Express. You may charge any payment utilizing one of these credit cards. We can also
take this information of the phone by calling 868-8251 if it is inconvenient for you to come to the
We Bill Your Insurance Directly
For services typically
covered by insurance, we will bill your primary insurance company, and if applicable, your
secondary insurance company as a courtesy, including Medicare and Medicaid. It is important to
remember that health insurance coverage varies and some services may not be covered. If you have
questions regarding your health insurance coverage, please call your insurance company to better
understand how your policy works prior to receiving care at Millcreek Community Hospital.
Itemized Statements for Attorneys
If your account is a result of an
automobile accident or other accident caused by another party, you can request itemized statements
to be sent to any attorney involved in the account. However, you will remain responsible for
making payment on the account until the dispute is settled. We will follow all regulations related
to accident coverage for patients covered by Medicare or Medicaid.